Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant San Francisco! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll create memorable arrivals, manage reservations with precision, and ensure seamless operations. Enjoy competitive pay, flexible scheduling, and a supportive environment where your hospitality skills shine.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle reservations, cancellations, and special requests
- Process payments and manage billing inquiries
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and security protocols
- Resolve guest concerns with professionalism and empathy
- Support daily administrative tasks (reports, inventory)
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid CA driver's license (if valet required)
- Flexibility for weekend/evening shifts
- Basic knowledge of San Francisco attractions
- High school diploma or equivalent