Job Description
Join our award-winning team at Mountain View Hospitality Group and become part of Colorado's premier hospitality experience! We're seeking passionate professionals to fill full-time roles in our luxury hotel located in the heart of Colorado Springs. With stunning mountain views and a commitment to excellence, our property offers an unparalleled work environment where your career can flourish. Enjoy competitive benefits, professional development opportunities, and the chance to create unforgettable guest experiences in one of America's most vibrant destinations.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipatory service
- Manage daily operations for assigned departments (front desk, housekeeping, food & beverage)
- Train and mentor junior staff on brand standards and service protocols
- Resolve guest inquiries and complaints with professionalism and empathy
- Collaborate with cross-functional teams to ensure seamless guest experiences
- Maintain strict adherence to safety, hygiene, and quality standards
- Participate in revenue-generating initiatives and upselling opportunities
- Contribute to continuous improvement of operational efficiency
Qualifications
- 3+ years of progressive experience in luxury hotel operations
- Proven leadership skills with team management experience
- Strong problem-solving abilities and conflict resolution expertise
- Knowledge of hospitality management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Certification in hospitality management preferred
- Valid Colorado driver's license required