Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of Atlanta. Enjoy weekly pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. As the first point of contact, you'll embody our commitment to excellence while working in a modern, supportive environment.
Responsibilities
- Check-in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Promote hotel services and amenities to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking ability
- Flexible schedule including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred