Job Description
Join our award-winning luxury hotel team as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during peak weekend operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and embody our commitment to excellence.
Why You'll Love Working Here:
- Competitive hourly pay plus tips
- Comprehensive training program
- Employee discounts on hotel stays and dining
- Opportunities for career advancement
- Vibrant South Beach location
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Handle guest inquiries and resolve issues with empathy and professionalism
- Manage reservations and room assignments using Opera PMS
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Prepare daily reports and occupancy summaries
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license preferred
- Fluency in English and Spanish required
- Flexible availability for weekend shifts (Fri-Sun)