Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Jose! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. You'll be the first point of contact for our discerning guests, ensuring seamless check-ins, resolving inquiries with warmth and efficiency, and upholding our brand's reputation for excellence.
Responsibilities
- Manage guest check-in/check-out processes with precision and professionalism
- Handle reservation inquiries, modifications, and confirmations
- Address guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Utilize hotel management software (Opera) effectively
- Conduct room inspections and report maintenance needs
- Uphold strict confidentiality of guest information
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during high-volume periods
- Strong attention to detail and organizational abilities
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of San Jose attractions and transportation
- Valid CA driver's license (if required for local errands)