Job Description
Are you a customer service enthusiast with a passion for creating memorable experiences? Grand Hospitality Group is seeking a dynamic Front Desk Agent to join our weekend team in Houston! This role is perfect for energetic individuals who thrive in fast-paced environments and want to be the first point of contact for our guests.
As a Front Desk Agent, you'll ensure seamless check-in/out processes, handle guest inquiries with professionalism, and contribute to our hotel's exceptional reputation. We offer competitive pay, flexible scheduling, and a supportive team culture.
Why Join Us?
- Competitive hourly pay plus performance incentives
- Weekend shift premium pay
- Free parking and meal discounts
- Opportunities for advancement
Responsibilities
- Efficiently manage guest check-in/out procedures using hotel management systems
- Address guest inquiries and resolve concerns with exceptional service
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest information and reservations
- Uphold cleanliness and organization of the front desk area
- Assist with basic concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, SynXis)
- Ability to multitask in a fast-paced environment
- Basic math skills for cash handling
- Flexibility to work weekends and holidays
- Professional appearance and positive attitude