Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets local charm! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll create memorable moments for our international clientele while exploring San Francisco's vibrant culture. Enjoy competitive pay, flexible scheduling, and career growth in one of America's most iconic cities.
Responsibilities
- Seamlessly manage guest check-ins/checkouts with personalized service
- Handle reservation modifications and optimize room occupancy
- Resolve guest inquiries with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize Opera PMS system for operational efficiency
- Implement upselling strategies for premium services
- Sanitize high-touch areas following CDC guidelines
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Valid California driver's license preferred
- Basic knowledge of San Francisco attractions
- High school diploma or equivalent required
- Ability to stand for extended periods