Job Description
Join our award-winning team at the prestigious Metropolitan Hotel in downtown San Francisco! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and appreciate San Francisco's vibrant culture. Enjoy competitive pay, complimentary hotel stays, and opportunities for career growth in the heart of the city.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly and exceed service expectations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and security teams
- Utilize hotel management systems (Opera, PMS) effectively
- Act as local tourism ambassador for San Francisco attractions
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in PMS systems and Microsoft Office
- Ability to work weekends, holidays, and flexible shifts
- Valid California driver's license (for valet coordination)
- Basic knowledge of San Francisco geography and attractions
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift 25 lbs