Job Description
Join our award-winning team at the Grand Hospitality Group in Raleigh, NC as a Weekend Front Desk Agent! We're seeking charismatic individuals to create exceptional guest experiences during high-traffic weekend periods. This role is perfect for hospitality professionals who thrive in fast-paced environments and want to make a lasting impression. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Raleigh's premier hospitality destinations.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage room reservations, bookings, and inventory through our property management system
- Resolve guest inquiries and concerns promptly, escalating when necessary
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Execute upselling strategies to enhance guest experience and revenue
- Maintain a clean, organized, and professional front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends, evenings, and holidays
- Basic computer literacy and data entry skills
- High school diploma or equivalent required