Job Description
Join our award-winning team at Mountain View Resort as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during our high-traffic weekend shifts. Enjoy competitive pay, stunning mountain views, and a supportive team environment while serving visitors from around the world. This role is perfect for hospitality professionals seeking weekend flexibility without compromising career growth.
Responsibilities
- Check guests in/out efficiently using resort management systems
- Handle reservations, inquiries, and payment processing
- Resolve guest issues with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Promote resort amenities and local attractions
- Ensure lobby area remains pristine and welcoming
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional customer service skills
- Proficient with reservation software (e.g., Opera, Fidelio)
- Strong problem-solving abilities
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic math and cash handling skills
- Positive attitude under pressure
- High school diploma or equivalent required