Job Description
Join our award-winning team at Grand Bay Hotel Oakland as a Front Desk Agent and deliver exceptional guest experiences during our high-energy weekend shifts. We're seeking a charismatic hospitality professional to serve as the first point of contact for our discerning guests, combining efficiency with genuine warmth. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Oakland's thriving downtown district. Perfect candidates will thrive in fast-paced settings and take pride in creating memorable stays.
Responsibilities
- Provide exceptional check-in/check-out service with personalized greetings and efficient processing
- Manage reservations, room assignments, and guest requests using Opera property management system
- Handle cash transactions and credit card processing with 100% accuracy
- Resolve guest concerns promptly, including coordinating with housekeeping and maintenance teams
- Maintain comprehensive knowledge of local attractions, transportation options, and hotel amenities
- Uphold stringent security protocols and safeguard guest confidentiality
- Collaborate with cross-departmental teams to ensure seamless guest experiences
Qualifications
- Minimum 1 year front desk or guest service experience in a luxury or boutique hotel
- Proficiency in property management systems (Opera, Delphi, or similar)
- Exceptional communication skills with fluency in English; bilingual Spanish strongly preferred
- Strong problem-solving abilities and conflict resolution expertise
- Availability to work flexible weekend shifts (Friday-Sunday, including nights)
- Professional appearance and polished customer service demeanor
- Valid California driver's license and reliable transportation