Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Silicon Valley! We're seeking a charismatic professional to deliver exceptional guest experiences during weekend shifts. You'll be the first point of contact for our international clientele, combining warmth with efficiency in a fast-paced luxury environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of California's most vibrant hospitality scenes.
What We Offer:
• Competitive hourly wage + performance bonuses
• Flexible weekend scheduling (Sat/Sun shifts)
• Free hotel accommodation during training
• Health benefits for part-time employees
• Career development programs
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Handle guest inquiries with exceptional service standards
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate reservation records
- Resolve guest complaints promptly and professionally
Qualifications
- 1+ years hotel front desk experience preferred
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of San Jose attractions and transportation
- Flexible availability for weekend shifts (Sat/Sun)
- Valid California driver's license (for airport runs)
- Fluency in English; Spanish proficiency a plus