Job Description
Join our award-winning Charlotte hospitality team as a Front Desk Agent and deliver exceptional guest experiences during weekend shifts! We're seeking a customer-focused professional to manage check-ins, handle inquiries, and ensure seamless operations at our downtown property. Enjoy a dynamic environment with competitive pay, flexible scheduling, and growth opportunities within our luxury hotel group.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Respond to guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols and key control procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability for weekend shifts (Fri-Sun)
- Basic math and cash handling abilities