Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional guest experiences are our priority. We're seeking a charismatic Front Desk Agent to manage weekend operations and create memorable stays for our international clientele. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and enjoy being the first point of contact for our guests.
Our ideal candidate will demonstrate exceptional problem-solving skills while maintaining a warm, welcoming demeanor. Weekend availability is essential, and we offer competitive hourly rates plus employee benefits including complimentary hotel stays and career advancement opportunities.
Responsibilities
- Efficiently check in/out guests using PMS systems while verifying reservation details
- Manage room assignments and address guest requests promptly
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for guest room needs
- Act as primary contact for emergency situations and incident documentation
- Maintain cleanliness and organization of the front desk area
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Basic knowledge of El Paso attractions and local services
- Valid Texas driver's license preferred
- Fluency in English and Spanish required