Job Description
Are you looking to launch a rewarding career in the dynamic hospitality industry? Grand Horizon Hotels & Resorts is seeking passionate individuals to join our award-winning team as a Front Desk Agent. We are committed to providing world-class service and offer a supportive environment where you can learn and grow, even if you have no prior experience.
Why Join Us?
- No Experience Necessary: We provide comprehensive on-the-job training to help you succeed.
- Flexible Shifts: We offer various shift patterns including day, evening, and night shifts to fit your schedule.
- Competitive Pay: Earn a competitive hourly wage starting at $15.00/hour.
- Employee Benefits: Enjoy free meals during shifts, uniforms provided, and potential hotel discounts for you and your family.
If you have a positive attitude, strong communication skills, and a desire to provide exceptional guest experiences, we want to hear from you. Take the first step towards a stable and exciting career in Orlando!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, verifying payment methods and collecting necessary information.
- Manage the reservation system, answering phone calls and responding to emails regarding bookings.
- Assist with concierge services, including providing directions, restaurant recommendations, and local area information.
- Handle guest inquiries and complaints professionally, escalating issues to management when necessary.
- Maintain a clean, organized, and professional appearance of the front desk area.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal communication skills with a friendly and professional demeanor.
- Ability to work flexible schedules, including weekends, holidays, and night shifts.
- Basic computer proficiency and typing skills are preferred.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).