Job Description
Join our award-winning team at the Grand Plaza Hotel as a Front Desk Agent for weekend shifts! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. Enjoy competitive pay, free parking, and a vibrant downtown Houston location. If you thrive in fast-paced environments and take pride in hospitality excellence, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel property management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest experiences
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Basic knowledge of Houston attractions and transportation
- High school diploma or equivalent required
- Flexible availability including nights and weekends