Job Description
Join our award-winning team at the heart of Colorado Springs! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and prioritize guest satisfaction above all else. Enjoy competitive pay, flexible scheduling, and a supportive team culture.
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservation modifications, room assignments, and special requests
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments, maintain accurate records, and balance daily transactions
- Coordinate with housekeeping and maintenance teams for room readiness
- Market hotel amenities and local attractions to enhance guest stays
- Uphold strict safety and sanitation protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends, holidays, and evenings
- Strong attention to detail and multitasking abilities
- Basic knowledge of Colorado Springs attractions and events
- Valid driver's license and reliable transportation