Job Description
Join Detroit's premier luxury hotel as a Weekend Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to manage our front operations during high-demand weekends, delivering exceptional service that makes every stay memorable. This role offers flexible weekend schedules while working in a stunning historic landmark hotel. Enjoy competitive pay, comprehensive training, and a vibrant team atmosphere in the heart of downtown Detroit.
As a key ambassador of our brand, you'll handle check-ins, manage reservations, and resolve guest inquiries with finesse. We provide all necessary tools and support to ensure your success. If you thrive in fast-paced environments and take pride in creating positive interactions, apply now to start your rewarding hospitality career!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and escalate issues to management when needed
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive service and attention to detail
- Assist with luggage handling and provide local area recommendations
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Flexibility to work weekends and holidays
- Professional appearance and polished demeanor
- Basic knowledge of foreign languages is a plus