Job Description
Join our dynamic hospitality team in Raleigh, NC as a Front Desk Agent! We're seeking a customer-focused professional to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic individuals who thrive in fast-paced environments and want to be the first point of contact for our valued guests. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel brand. Weekend availability is mandatory.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Market hotel amenities and services to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience in hospitality
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid North Carolina driver's license preferred
- Spanish language skills a plus
- Flexible availability for weekends, holidays, and evenings