Job Description
Join our award-winning luxury hotel in the heart of Nashville as a Front Desk Agent and become the first point of contact for our discerning guests. We're seeking passionate professionals to deliver exceptional service during high-energy weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant hospitality environment. If you thrive in fast-paced settings and take pride in creating memorable guest experiences, we want you on our team!
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy
- Handle guest inquiries and resolve service issues with professionalism and empathy
- Process reservations, room assignments, and payment transactions
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Operate hotel management systems (PMS) with proficiency
- Uphold brand standards through exceptional service delivery
- Assist with VIP guest requests and special arrangements
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year hotel or customer service experience
- Weekend availability (Fri-Sun) and holiday flexibility required
- Proficiency in PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Tennessee driver's license preferred
- Basic knowledge of Nashville attractions and local area