Job Description
Join our dynamic hospitality team at Grand Plaza Hotel as a Weekend Front Desk Agent! We're seeking a polished professional to deliver exceptional guest experiences during our busiest weekend hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to make a lasting impression on our international clientele. Enjoy competitive compensation, flexible scheduling, and a supportive work culture in San Jose's vibrant downtown district.
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle reservation modifications, room assignments, and billing inquiries
- Resolve guest concerns promptly while maintaining brand standards
- Operate hotel management software (Opera) and POS systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Uphold security protocols and emergency response procedures
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Weekend availability (Saturday/Sunday) with flexible scheduling
- Ability to stand for extended periods and lift 15 lbs
- Basic knowledge of San Jose attractions and transportation
- Valid California driver's license (for airport shuttle support)
- Fluency in English; bilingual Spanish/Mandarin a plus