Job Description
Join the vibrant heart of Nashville's hospitality scene as a Front Desk Agent at our prestigious downtown hotel. We're seeking energetic professionals to deliver exceptional guest experiences during high-energy weekend shifts. Perfect for hospitality enthusiasts who thrive in fast-paced environments and want to be part of Music City's dynamic tourism industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxury setting.
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera property management system
- Manage reservations, room assignments, and VIP guest requests with precision
- Resolve guest inquiries and complaints promptly using conflict resolution techniques
- Coordinate with housekeeping, maintenance, and security teams
- Process payments accurately and maintain financial records
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and problem-solving skills
- Ability to work weekends, holidays, and flexible shifts
- Basic knowledge of Nashville attractions and transportation
- High school diploma or equivalent
- Valid Tennessee driver's license (if required for shuttle duties)
- Professional appearance and positive demeanor