Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in vibrant El Paso! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This is a fantastic opportunity for detail-oriented professionals who thrive in fast-paced environments and want to make a lasting impression on our international clientele.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, handling reservations, and resolving inquiries with finesse. Enjoy competitive pay, flexible scheduling, and a supportive team culture that values growth and recognition.
Responsibilities
- Efficiently manage guest check-ins/check-outs while maintaining accuracy in reservation systems
- Process payments, handle cash transactions, and reconcile daily reports
- Address guest inquiries and resolve complaints with proactive problem-solving
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Utilize PMS software to update guest preferences and special requests
- Uphold safety protocols and emergency procedures during all shifts
- Collaborate with overnight staff for seamless transition of responsibilities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or retail
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Fluent English; bilingual Spanish skills required
- Exceptional multitasking abilities with attention to detail
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of El Paso attractions and local services
- Positive attitude with ability to remain calm under pressure