Job Description
Are you a hospitality enthusiast looking to make an impact on weekends? The Grand Austin Hotel & Spa is seeking a dedicated and welcoming Front Desk Agent to join our exceptional team. We pride ourselves on providing world-class service and creating memorable experiences for every guest who walks through our doors.
In this role, you will be the face of our hotel, ensuring that every guest feels valued and attended to from the moment they arrive until they depart. If you have a passion for travel and a knack for problem-solving, we want to hear from you.
Responsibilities
- Provide a warm and professional welcome to guests, managing check-in and check-out processes efficiently.
- Answer incoming calls and emails promptly, responding to guest inquiries regarding services, amenities, and local recommendations.
- Handle guest complaints or requests with empathy and resolve issues to ensure high levels of guest satisfaction.
- Process payments accurately using the hotel Property Management System (PMS).
- Maintain the cleanliness and organization of the front desk area and lobby to uphold our brand standards.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
Qualifications
- Previous experience in a hospitality or customer service role is preferred.
- Proficiency in Microsoft Office Suite and familiarity with Property Management Systems (PMS) is a plus.
- Strong interpersonal and communication skills with a focus on guest relations.
- Ability to work flexible hours, including weekends and holidays, as required by the shift schedule.
- Professional appearance and demeanor at all times.
- High school diploma or equivalent required.