Job Description
Join our award-winning Austin hospitality team as a Weekend Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during peak weekend hours. This role is perfect for detail-oriented individuals passionate about creating memorable stays in the vibrant heart of Austin. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing luxury hotel chain. If you thrive in fast-paced environments and love making guests feel welcome, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Manage room reservations and billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Maintain pristine front desk appearance and security protocols
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (if valet required)
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Austin attractions and events
- High school diploma or equivalent