Job Description
Welcome to Luxury Stay Charlotte, where we redefine hospitality standards. We are currently seeking a highly motivated Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you!
As a Weekend Shift Agent, you will be the face of our brand, ensuring our guests receive a warm welcome and efficient service from check-in to check-out. Enjoy a competitive salary, employee discounts, and a supportive work culture in the heart of Uptown Charlotte.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for guests, ensuring accuracy in room assignments and billing.
- Manage incoming phone calls, emails, and reservations with a professional and welcoming demeanor.
- Resolve guest inquiries, complaints, and special requests promptly to ensure 100% guest satisfaction.
- Process payments accurately and maintain up-to-date knowledge of hotel amenities, local attractions, and transportation.
- Collaborate seamlessly with housekeeping and maintenance teams to ensure room readiness and quality control.
- Maintain a tidy, organized, and welcoming front desk area at all times.
- Adhere to all hotel policies, safety protocols, and brand standards.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in hospitality or customer service is preferred but not required for the right candidate.
- Strong verbal communication and interpersonal skills with the ability to build rapport quickly.
- Proficiency in MS Office suite and property management systems (PMS) is a strong plus.
- Flexibility to work weekends, holidays, and rotating shifts as required by the business needs.
- Ability to stand for extended periods and lift light objects (up to 25 lbs).
- Must be detail-oriented and possess a positive, service-oriented attitude.