Job Description
Launch your hospitality career with Grandview Hospitality Group! We're seeking enthusiastic Guest Service Representatives to join our award-winning Louisville hotel team. No experience necessary – we provide comprehensive training to develop your skills in customer service, reservation management, and hotel operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium hotels across Kentucky and Ohio. If you're passionate about creating exceptional guest experiences and thrive in a fast-paced environment, apply today!
Responsibilities
- Deliver exceptional customer service to all hotel guests with a warm and professional demeanor
- Manage check-in/check-out procedures using hotel software systems
- Handle guest inquiries, complaints, and requests promptly and effectively
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Assist with event setup and conference support as needed
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent (required)
- No prior hotel experience necessary – training provided!
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work weekends, evenings, and holidays
- Must be authorized to work in the United States