Job Description
Welcome to The Plaza Charlotte Hotel, a beacon of luxury and hospitality in the heart of Uptown Charlotte. We are seeking a dedicated and charismatic Front Desk Agent to join our elite team. If you thrive in a fast-paced environment and excel at creating memorable guest experiences, we want to hear from you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on our impeccable service standards and are looking for someone who shares our passion for excellence.
Responsibilities
- Check guests in and out efficiently, verifying registration information and collecting payments.
- Manage room reservations, ensuring accuracy in the Property Management System (PMS).
- Address guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Handle cash handling and credit card transactions with strict adherence to security protocols.
- Monitor hotel lobby areas to ensure safety and order.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience in a luxury hotel or hospitality environment preferred.
- Must be available to work weekends, including Fridays, Saturdays, and Sundays.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and hotel reservation software.