Job Description
Are you a passionate hospitality professional ready to elevate the guest experience? Join the Grand Hyatt Charlotte team and take the lead in creating memorable stays for our discerning clientele. We are seeking an energetic Front Desk Agent to manage our high-volume weekend shifts.
In this role, you will be the face of our brand, ensuring seamless check-in and check-out processes while anticipating the needs of our guests. If you thrive in a fast-paced environment and possess a natural talent for customer service, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Employee discount on dining and hotel services.
- Opportunity for growth within a world-class organization.
Responsibilities
- Execute efficient and warm check-in and check-out procedures for all guests, ensuring a seamless arrival experience.
- Manage high volumes of incoming calls, emails, and reservations with precision and courtesy.
- Resolve guest inquiries and complaints professionally, escalating issues only when necessary to ensure guest satisfaction.
- Maintain accurate records of guest accounts, folios, and room status using our property management system (PMS).
- Collaborate with housekeeping and maintenance teams to ensure rooms are prepared and ready for arrival.
- Enforce hotel policies and safety protocols to maintain a secure and welcoming environment.
- Process payments and handle financial transactions accurately and securely.
Qualifications
- High school diploma or equivalent required; hospitality or customer service certification is a plus.
- Minimum of 1 year of experience in front desk operations or guest services preferred.
- Must be available to work weekends, including Friday, Saturday, and Sunday.
- Strong computer literacy with proficiency in property management software (e.g., Opera, Micros).
- Excellent communication skills, both verbal and written, in English.
- Professional appearance and demeanor aligned with luxury hospitality standards.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).