Job Description
We are seeking a dedicated and welcoming Front Desk Agent to join our high-energy team at The Grand Chicago Hotel & Spa for our weekend shifts. As the first point of contact for our guests, you will play a pivotal role in ensuring every visitor has a seamless and memorable stay. We pride ourselves on providing top-tier hospitality in the heart of the city.
Join us and enjoy a dynamic work environment where your contributions matter. We offer competitive hourly pay, flexible scheduling, and opportunities for professional growth within the hospitality industry.
Responsibilities
- Check guests in and out efficiently using the hotel's Property Management System (PMS).
- Process payments, handle cash transactions, and answer incoming phone calls with a professional and friendly tone.
- Greet guests warmly upon arrival and provide assistance with directions or local recommendations.
- Resolve guest inquiries, complaints, or special requests in a timely and empathetic manner.
- Maintain the cleanliness and organization of the front desk area, lobby, and common areas.
- Assist in the check-out process, ensuring all billing and folio information is accurate.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong computer skills and proficiency with Microsoft Office and PMS software.
- Excellent communication, interpersonal, and problem-solving skills.