Job Description
Are you a hospitality enthusiast looking for a weekend role that fits your schedule? Cleveland Metro Hospitality Group is seeking a dedicated Front Desk Agent to join our award-winning team. We pride ourselves on providing exceptional guest experiences and are looking for someone with a positive attitude and professional presence.
As a Front Desk Agent on the weekend shift, you will be the face of our brand, ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive. This is an excellent opportunity for individuals seeking a stable part-time role with a dynamic team environment.
Why Join Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Flexible Schedule: Enjoy your weekdays off with our weekend-only shifts.
- Growth Opportunities: Clear pathways for advancement within the hospitality industry.
Responsibilities
- Check guests in and out efficiently using the property management system (PMS).
- Handle incoming phone calls and emails with a professional and courteous tone.
- Resolve guest inquiries and complaints promptly to ensure high satisfaction levels.
- Manage the lobby area, ensuring it is clean, organized, and welcoming.
- Process payments and handle cash and credit transactions accurately.
- Assist with light administrative tasks and filing as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED required; some college is preferred.
- Previous front desk or customer service experience is a plus but not required.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication skills and a professional demeanor.
- Proficiency with computers and reservation software.
- Ability to stand for long periods and lift moderate weights (up to 20 lbs).