Job Description
Join Our Award-Winning Team!
Are you a people person looking for a rewarding career in the hospitality industry? We are seeking a dedicated Front Desk Agent to join our dynamic team in Denver, CO. If you thrive in a fast-paced environment and love providing exceptional guest experiences, we want to hear from you! This role offers the perfect balance of professional growth and weekend flexibility.
As a key member of our front-of-house team, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. We offer competitive pay, comprehensive benefits, and a supportive work culture.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a premium first impression.
- Manage the check-in and check-out process efficiently, including handling payments and processing reservations.
- Answer incoming calls and emails promptly, resolving inquiries and addressing guest concerns with a solution-oriented approach.
- Assist with concierge services, providing local recommendations and directions to enhance the guest experience.
- Maintain the front desk area and lobby to ensure a pristine and welcoming environment at all times.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or GED is required.
- Previous experience in a front desk or hospitality role is preferred but not required for enthusiastic candidates.
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Ability to work weekends, holidays, and rotating shifts as required by business needs.
- Basic proficiency with computer systems and reservation software.
- A professional appearance and a positive attitude are a must.