Job Description
Join the Grand Luxe Family in Detroit!
Are you a people person with a passion for hospitality? Grand Luxe Hotels & Resorts is seeking a dedicated and enthusiastic Front Desk Agent to join our team for our exclusive Weekend Shift in the heart of Detroit. We pride ourselves on providing exceptional service to our guests, and we want you to be a part of that experience.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and comfortable. If you are looking for a dynamic work environment with great perks and the chance to grow your career in the luxury hospitality sector, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible weekend schedule (Saturday & Sunday)
- Discounted stays at all Grand Luxe properties
- Opportunities for career advancement within the company
- A supportive and friendly team culture
Responsibilities
- Guest Relations: Warmly welcome and greet guests upon arrival and departure, ensuring a positive first and last impression.
- Check-in/Check-out: Efficiently process reservations, registrations, payments, and key assignments using our Property Management System (PMS).
- Communication: Answer incoming phone calls, respond to emails, and manage the front desk switchboard professionally.
- Problem Solving: Address guest inquiries and resolve any issues or complaints promptly and courteously to ensure guest satisfaction.
- Lobby Maintenance: Monitor the lobby area to ensure it is clean, organized, and welcoming at all times.
- Administrative Tasks: Maintain accurate guest records and assist with check-out paperwork and billing.
Qualifications
- Experience: Previous experience in a hotel front desk, concierge, or customer service role is preferred.
- Availability: Must be available to work weekends (Saturday and Sunday).
- Skills: Strong verbal communication skills with a friendly and professional demeanor.
- Technical: Basic computer proficiency and familiarity with property management software is a plus.
- Education: High school diploma or equivalent required.
- Attention to Detail: Ability to manage multiple tasks simultaneously with high accuracy.