Job Description
Are you a welcoming personality looking for a rewarding role in the hospitality industry? Grand View Hotel & Resort is currently seeking a dedicated Front Desk Agent to join our team, specifically for our Weekend Shift. This is an excellent opportunity for individuals with no prior experience who are eager to start a career in customer service.
We pride ourselves on providing exceptional guest experiences, and our front desk team is the first point of contact for our visitors. If you have a friendly demeanor and are looking for a flexible schedule, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming phone calls, manage emails, and respond to guest inquiries promptly.
- Handle cash transactions and process credit card payments accurately.
- Maintain the cleanliness and organization of the reception area and lobby.
- Assist with concierge services, including directions and local recommendations.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- No experience required: We provide comprehensive training for the right candidate.
- Excellent interpersonal and communication skills with a friendly, professional demeanor.
- Basic computer literacy and familiarity with MS Office applications.
- Strong attention to detail and problem-solving abilities.
- Ability to work weekends (Saturday and Sunday) and holidays as needed.
- High school diploma or GED equivalent is preferred but not mandatory.
- Ability to stand for extended periods and lift light objects.