Job Description
Are you a hospitality professional seeking weekend flexibility and a prestigious work environment? The Houstonian Hotel, Club & Spa is currently accepting applications for a dedicated Front Desk Agent to join our elite team. As a 5-star property, we pride ourselves on delivering exceptional service, and we are looking for a motivated individual to help maintain our high standards.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. If you have a passion for guest relations and thrive in a dynamic setting, apply today to become part of our award-winning staff.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests, utilizing our property management system.
- Greet guests warmly and professionally, handling inquiries and requests with a positive attitude.
- Manage high-volume telephone calls and emails, providing accurate information regarding hotel amenities and local Houston attractions.
- Address guest complaints and concerns promptly, escalating issues to management to ensure 100% guest satisfaction.
- Monitor the lobby area to ensure it remains organized, clean, and welcoming at all times.
- Assist with concierge services, including valet coordination and local recommendations.
- Process payments and balance accounts at the end of each shift with strict accuracy.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is preferred.
- Must be available to work weekends (Saturday and Sunday) and rotating holidays.
- Excellent verbal communication skills and a professional, friendly demeanor.
- Proficiency with Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch).
- Ability to stand for extended periods and lift up to 25 lbs.
- Strong problem-solving skills and the ability to work well within a team.