Job Description
Join Our Elite Weekend Team
We are seeking a welcoming and organized Front Desk Agent to join our dynamic hospitality team at The Houston Grand Hotel. If you are a friendly face looking for a weekend position with a competitive pay structure and no prior experience necessary, we want to meet you! We pride ourselves on providing exceptional guest experiences and offer comprehensive on-the-job training for all new hires.
As a Front Desk Agent, you will be the first point of contact for our valued guests, ensuring a seamless check-in and check-out process. We are looking for individuals who are reliable, energetic, and ready to learn the art of luxury hospitality.
Why Apply?
- No Experience Required: We value attitude and willingness to learn over a resume.
- Flexible Schedule: Perfect for students or those seeking weekend work.
- Competitive Pay: Earn $15.00 - $18.00 per hour.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently using hotel management software.
- Answer incoming phone calls and emails with professionalism and accuracy.
- Assist guests with local directions, restaurant recommendations, and general inquiries.
- Handle mail, packages, and overnight guest luggage securely.
- Maintain a clean, organized, and welcoming reception area and lobby.
- Address guest complaints or concerns immediately and escalate to management when necessary.
Qualifications
- No prior hospitality experience is required; on-the-job training is provided.
- Excellent communication skills and a friendly, approachable demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Strong attention to detail and high standards of professionalism.
- Must be at least 18 years of age.