Job Description
Are you the welcoming face guests look forward to seeing? Apex Hospitality Solutions is seeking a dedicated Front Desk Agent to join our vibrant team in Raleigh, NC. We specialize in creating memorable stays and are looking for someone who thrives in a fast-paced weekend environment.
As a key member of our front-of-house team, you will be the first point of contact for our guests. We offer a competitive hourly rate, a supportive work environment, and the opportunity to grow within the hospitality industry. If you have excellent communication skills and are available for weekend shifts, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using property management systems.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Manage the front desk lobby area, ensuring it remains clean, organized, and welcoming.
- Process payments accurately and handle cash transactions with strict attention to detail.
- Assist guests with local recommendations, directions, and concierge services.
Qualifications
- Previous experience in hospitality, guest services, or reception is preferred.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and property management software (PMS) is a plus.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- High school diploma or equivalent required.