Job Description
Are you a dedicated hospitality professional looking for a rewarding weekend position? Embassy Suites Indianapolis Downtown is currently seeking a highly motivated Front Desk Agent to join our exceptional team.
We pride ourselves on delivering world-class service to our guests. As a Front Desk Agent, you will be the first point of contact for our visitors, playing a crucial role in creating a welcoming and memorable experience.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Flexible weekend schedules.
- Opportunities for career growth within the Hilton portfolio.
- Employee discount program.
Don't miss this chance to advance your career in a dynamic environment!
Responsibilities
- Check-in and check-out guests with accuracy and efficiency.
- Answer multi-line phone systems and respond to guest inquiries promptly.
- Handle guest complaints and resolve issues to ensure guest satisfaction.
- Assist guests with directions, local recommendations, and luggage services.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Process payments and post charges to guest accounts accurately.
Qualifications
- Previous experience in a front desk or hospitality role is preferred.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Strong verbal communication and interpersonal skills.
- Proficiency with hotel property management systems (PMS).
- Professional appearance and a positive attitude.