Job Description
Join the Elite Team at Apex Hospitality Management.
Are you a natural people person looking to elevate your career in the hospitality industry? We are currently seeking a dedicated and charismatic Front Desk Agent to join our high-performing team in Mesa, Arizona. This is a fantastic opportunity for those who thrive in a fast-paced environment and want to be the first face our guests see.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Weekend Perks: Enjoy the luxury of having your weekends free while earning a premium rate.
- Modern Environment: Work in a newly renovated, high-tech facility.
We are looking for someone who takes pride in guest satisfaction and can handle the check-in/check-out process with ease. If you are looking for a role that offers stability, growth, and a fun team culture, this is the place for you.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and baggage handling.
- Greet all guests warmly and professionally, ensuring a welcoming atmosphere.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Handle guest complaints or special requests with patience, empathy, and a solution-oriented mindset.
- Process payments and manage reservations using our property management system (PMS).
- Conduct nightly security checks of the facility and lobby areas.
- Maintain the cleanliness and organization of the front desk area at all times.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Proficiency in Microsoft Office Suite and hotel PMS software is a plus.
- Strong verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift up to 25 lbs.
- Valid Arizona driver’s license and clean driving record.