Job Description
Apex Hospitality Group is currently seeking a dynamic and professional Front Desk Agent to join our award-winning team in Mesa, Arizona. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, we want to hear from you. This role focuses heavily on weekend shifts, offering a great work-life balance for those seeking stable employment.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on our premium service standards and are looking for someone who shares our passion for hospitality and attention to detail.
Responsibilities
- Check guests in and out efficiently, verifying identity and collecting payments or processing deposits as necessary.
- Answer incoming phone calls and emails promptly, addressing inquiries regarding reservations, amenities, and local attractions.
- Handle guest complaints and requests with empathy and professionalism, escalating complex issues to management when required.
- Monitor the lobby area to ensure a welcoming and secure environment at all times.
- Assist with the maintenance of the front desk area, including cleanliness and organization of public spaces.
- Process wake-up calls, mail, and package deliveries accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED is required.
- Previous experience in hospitality, front desk, or customer service is preferred but not mandatory.
- Must be available to work weekends, including Fridays, Saturdays, and Sundays.
- Strong communication skills and a friendly, approachable demeanor are essential.
- Proficiency with hotel management software (e.g., Opera, Micros) is a plus.
- Ability to stand for extended periods and lift up to 20 lbs.