Job Description
Join a Premier Team in the Heart of Minneapolis
We are seeking a dynamic and welcoming Front Desk Agent to join our weekend team at the Grandview Hotel. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to hear from you. This is a fantastic opportunity to work weekends while enjoying a stable, full-time schedule with competitive benefits.
Why Join Us?
- Competitive hourly wage ($16 - $22/hr)
- Comprehensive health, dental, and vision insurance
- Generous employee discounts on dining and stays
- Opportunities for career advancement within the hospitality industry
Responsibilities
- Provide exceptional check-in and check-out services for all guests, ensuring a seamless arrival and departure experience.
- Manage phone inquiries, reservations, and general correspondence with professionalism and courtesy.
- Handle guest complaints and requests immediately, escalating complex issues to management as needed to ensure guest satisfaction.
- Maintain a clean, organized, and welcoming front desk area, lobby, and public spaces.
- Assist with lobby concierge services, including local recommendations and valet coordination.
- Secure hotel assets and ensure adherence to all security and safety protocols.
- Process payments accurately and maintain up-to-date guest folios.
Qualifications
- Minimum of 1 year of experience in a front desk, guest services, or reception role.
- Strong verbal communication and interpersonal skills.
- Proficiency in using hotel management software (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Professional appearance and demeanor at all times.
- Ability to stand for extended periods and lift up to 25 lbs.