Job Description
Join our award-winning downtown Minneapolis hotel as a Weekend Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service during high-energy weekend shifts. This role offers competitive pay, premium benefits, and the chance to work in one of the Twin Cities' most iconic hospitality destinations.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservations, room assignments, and guest requests
- Handle cash handling, payment processing, and billing inquiries
- Resolve guest issues promptly and escalate when necessary
- Maintain accurate records using property management systems
- Collaborate with housekeeping and maintenance teams
- Execute upselling opportunities for hotel amenities
Qualifications
- 1+ years hotel front desk or high-end customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Weekend availability (Saturday/Sunday 6 AM - 2 PM)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Valid Minnesota hospitality license preferred