Job Description
Welcome to the historic heart of New Orleans! We are seeking a vibrant and professional Front Desk Agent to join our dynamic weekend team. Whether you are an experienced hospitality professional looking for a new challenge or a motivated individual eager to start a career with no experience required, we want to hear from you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay in the Big Easy. We offer comprehensive on-the-job training to ensure you feel confident and capable from day one. Join us and enjoy the unique energy of New Orleans while building a rewarding career in the luxury hospitality industry.
Responsibilities
- Greet and welcome guests warmly upon arrival, providing a positive first impression of our establishment.
- Manage the check-in and check-out process efficiently, ensuring accurate data entry and billing.
- Answer incoming phone calls and emails promptly, responding to inquiries about local attractions, services, and hotel policies.
- Assist guests with requests, such as restaurant reservations, transportation, and local recommendations.
- Maintain a clean and organized front desk area and lobby to uphold our high standards of visual presentation.
- Handle cash transactions and credit card processing with strict adherence to security and audit protocols.
- Collaborate with the housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- No prior experience required – We provide full training for the right candidates.
- Must be at least 18 years of age.
- Excellent communication skills and a friendly, outgoing personality.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to stand for long periods and lift moderate amounts of weight (up to 25 lbs).
- Flexibility to work weekends, holidays, and rotating shifts.
- A valid driver's license is preferred but not mandatory.