Job Description
We are seeking a dedicated and welcoming Front Desk Agent to join our elite team in New York City. This role focuses on the weekend shift, ensuring our guests enjoy an exceptional start and end to their weekend stay. If you thrive in a fast-paced environment and possess a passion for hospitality, we want to meet you.
As the face of our property, you will manage guest check-ins, answer inquiries, and handle special requests with grace and efficiency. We offer a competitive salary, comprehensive benefits, and a supportive work culture.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Manage phone lines, emails, and in-person inquiries regarding hotel amenities and local attractions.
- Handle cash handling and credit card transactions accurately.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Resolve guest complaints or issues promptly to ensure 100% guest satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a hospitality or customer service role is preferred.
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Proficiency in Microsoft Office Suite and property management software.
- Strong problem-solving skills and a professional demeanor.