Job Description
Are you a dynamic professional seeking a premier opportunity in the hospitality industry? Skyline Luxury Hotels & Resorts is looking for a highly motivated Front Desk Agent to join our elite team in New York, NY. We specialize in providing world-class service and are currently hiring for our high-volume weekend shifts.
Why Join Us?
- Competitive hourly wage ($22 - $28/hr).
- Prime location in the heart of Manhattan.
- Flexible weekend schedule (Friday, Saturday, and Sunday).
- Opportunities for career growth within a global brand.
We pride ourselves on excellence. As our Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive.
Responsibilities
- Manage the front desk operations, including check-in, check-out, and lobby management.
- Answer and route incoming calls, emails, and inquiries with a professional and welcoming tone.
- Process payments accurately using property management systems (PMS).
- Handle guest requests, complaints, and special arrangements to ensure 100% guest satisfaction.
- Assist in maintaining the cleanliness and organization of the reception area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Minimum of 1 year of experience in hospitality or front desk operations (preferred).
- Strong interpersonal and communication skills.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Proficiency in Microsoft Office and property management software (e.g., Opera, Frontdesk).
- High school diploma or GED required.
- Professional appearance and a positive attitude.