Job Description
Join our vibrant hospitality team at Sunset Bay Resorts as a Weekend Front Desk Agent! Perfect for career starters, this role offers comprehensive training and a dynamic environment where you'll become the first point of contact for our guests. No prior experience required – we're seeking enthusiastic individuals with a passion for exceptional customer service. Enjoy competitive pay, flexible weekend schedules, and opportunities for growth within our award-winning chain. Work in Tampa's premier waterfront location while building transferable skills in hospitality management, guest relations, and operational excellence.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for weekend guests
- Manage reservation systems and room status updates with precision
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling techniques to enhance guest experiences and revenue
- Maintain pristine front desk appearance and organization standards
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional verbal communication and interpersonal skills
- Proficiency in basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Positive attitude and service-oriented mindset
- Availability to work flexible weekend shifts (Fri-Sun)
- Willingness to complete paid on-the-job training program