Job Description
Join our vibrant hospitality team at Grand Bay Resort Tampa as a Weekend Front Desk Agent! No experience is needed – we provide comprehensive training for motivated individuals ready to deliver exceptional guest experiences. This role is perfect for students, career changers, or hospitality enthusiasts seeking weekend flexibility in sunny Florida. Enjoy competitive pay, career growth opportunities, and a supportive work environment.
Responsibilities
- Warmly greet and register/check-in guests using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and efficiency
- Maintain accurate records of guest information and transactions
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and escalate when necessary
- Process payments and maintain cash drawer accountability
Qualifications
- High school diploma or equivalent required
- Zero prior experience necessary – training provided
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities and attention to detail
- Ability to work weekends and holidays consistently
- Positive attitude and customer service mindset
- Must be authorized to work in the US