Job Description
We are seeking a dynamic and personable Front Desk Agent to join our prestigious team in Austin, North Carolina. If you are looking for a rewarding weekend shift that offers flexibility and the chance to shine without the need for prior experience, this is your opportunity.
At Austin Heights Hotel & Suites, we pride ourselves on providing top-tier hospitality. We are looking for individuals who are reliable, friendly, and eager to learn. As the face of our hotel, you will play a crucial role in creating memorable experiences for our guests.
Why Join Us?
- No Experience Necessary: We provide comprehensive on-the-job training.
- Weekend Focus: Enjoy a structured schedule with the freedom to enjoy your weekdays.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
Responsibilities
- Greet Guests: Provide warm and welcoming greetings to all guests, ensuring a positive first impression and setting the tone for their stay.
- Check-in/Check-out: Handle guest arrivals and departures efficiently using our property management system, verifying necessary information and processing payments.
- Communication: Answer multi-line phone systems with a professional and courteous tone, transferring calls and taking accurate messages.
- Guest Services: Assist guests with inquiries, requests for recommendations, and resolve any complaints or issues with a focus on guest satisfaction.
- Front Desk Operations: Maintain the front desk area, manage the lobby environment, and assist with light administrative tasks as needed.
Qualifications
- No Prior Experience Required: We value attitude and reliability over previous history.
- Availability: Must be available to work weekends (Friday through Sunday) and occasional holidays.
- Communication Skills: Excellent verbal and written communication skills in English.
- Technology Proficiency: Basic computer skills and ability to learn new software quickly.
- Professionalism: A polished, professional appearance and demeanor.