Job Description
Join our award-winning luxury hotel in the heart of Phoenix! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservation systems and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized lobby area
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Strong problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Phoenix attractions and services
- Valid Arizona driver's license (if required for duties)
- High school diploma or equivalent