Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and deliver exceptional guest experiences during high-demand weekend shifts! This role is perfect for hospitality professionals who thrive in dynamic environments and want to make a lasting impression. You'll be the first point of contact for our guests, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive compensation, flexible scheduling, and opportunities for growth in one of Oakland's premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Perform daily audits and report discrepancies
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Valid California driver's license preferred
- Basic knowledge of Oakland area attractions
- Ability to stand for extended periods
- High school diploma or equivalent required